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New Patient / Established Patient


When visiting a clinic as a new patient or an established patient, there are some key differences in the process. Here’s an overview of what you can expect for each type of visit:

New Patient Visit:

  1. Registration: As a new patient, you will be required to complete registration forms, providing your personal information, medical history, and any relevant details.
  2. Insurance Verification: If you have insurance coverage, the clinic staff will verify your insurance information to determine coverage and eligibility.
  3. Medical History Review: A healthcare professional, such as a nurse or physician, will review your medical history and inquire about your current symptoms or concerns.
  4. Examination: You will undergo a comprehensive examination, which may include vital sign measurements, physical assessments, and diagnostic tests if necessary.
  5. Consultation: A healthcare provider will discuss your medical history, examination findings, and recommended treatment options. They will address any questions or concerns you may have.
  6. Treatment Plan: Based on the evaluation, a treatment plan will be developed to address your specific needs. This may involve medication, therapy, lifestyle modifications, or further diagnostic tests.

Established Patient Visit:

  1. Check-in: As an established patient, you will typically check-in at the front desk and confirm your personal information.
  2. Brief Update: A nurse or healthcare professional may briefly review your medical history and inquire about any changes in your health since your last visit.
  3. Consultation: You will have the opportunity to discuss any ongoing concerns, symptoms, or changes in your health with the healthcare provider.
  4. Treatment or Follow-up: Depending on your condition, the healthcare provider will provide appropriate treatment, conduct further assessments, or review the progress of your previous treatment plan.
  5. Follow-up Appointment: If necessary, the clinic staff will assist in scheduling any further appointments, tests, or procedures.
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Booking Policy

  • Clients must provide a valid credit card to secure their appointment at Ageless Body Clinic.
  • The card is charged only if cancellation policy terms are breached.
  • Appointments will be automatically cancelled if policy agreement and credit card details are not received 48 hours prior to the appointment.

Cancellation Policy

  • Clients should notify the clinic 24 hours in advance to cancel or reschedule an appointment.
  • For Procedures: A $150 fee will be charged for cancellations or no-shows within 24 hours of the appointment.
  • For Consultations: A $50 deposit is required, forfeited for cancellations or no-shows within 24 hours.

Consultation Deposit

  • The $50 deposit will be deducted from the treatment cost if the client proceeds.
  • If the client does not proceed, the deposit covers the consultation cost.

No-Show Policy

  • Failure to arrive for a scheduled appointment without prior notice will invoke the cancellation policy.

Late Arrival Policy

  • Arrivals more than 1 hour late without 24-hour notice are treated as no-shows, incurring a $150 fee or forfeiting the $50 consultation deposit.
  • For late arrivals within 1 hour, the clinic will attempt to accommodate; however, appointments may be rescheduled or shortened without additional charges.


  • The clinic may make exceptions for severe weather, illness, or other emergencies.

Refund Policy

  • No refunds are provided for services or products; only exchanges are allowed.
  • A 10% administrative fee applies to all refunds.
  • Emergency-based refunds require verifiable documentation and are subject to a review process (up to 48 hours).

This comprehensive policy ensures clients are informed of the terms and conditions regarding appointments, cancellations, and refunds at Ageless Body Clinic, promoting a smooth and efficient service experience.