Booking Policy
- Clients must provide a valid credit card to secure their appointment at Ageless Body Clinic.
- The card is charged only if cancellation policy terms are breached.
- Appointments will be automatically cancelled if policy agreement and credit card details are not received 48 hours prior to the appointment.
Cancellation Policy
- Clients should notify the clinic 24 hours in advance to cancel or reschedule an appointment.
- For Procedures: A $150 fee will be charged for cancellations or no-shows within 24 hours of the appointment.
- For Consultations: A $50 deposit is required, forfeited for cancellations or no-shows within 24 hours.
Consultation Deposit
- The $50 deposit will be deducted from the treatment cost if the client proceeds.
- If the client does not proceed, the deposit covers the consultation cost.
No-Show Policy
- Failure to arrive for a scheduled appointment without prior notice will invoke the cancellation policy.
Late Arrival Policy
- Arrivals more than 1 hour late without 24-hour notice are treated as no-shows, incurring a $150 fee or forfeiting the $50 consultation deposit.
- For late arrivals within 1 hour, the clinic will attempt to accommodate; however, appointments may be rescheduled or shortened without additional charges.
Exceptions
- The clinic may make exceptions for severe weather, illness, or other emergencies.
Refund Policy
- No refunds are provided for services or products; only exchanges are allowed.
- A 10% administrative fee applies to all refunds.
- Emergency-based refunds require verifiable documentation and are subject to a review process (up to 48 hours).
This comprehensive policy ensures clients are informed of the terms and conditions regarding appointments, cancellations, and refunds at Ageless Body Clinic, promoting a smooth and efficient service experience.
